A word on usability

We live in a world where people have accepted living with the "quirks" of Microsoft Office. It shocks me to see what people will tolerate when it comes to user interface design. I'm not really talking about aesthetics, although that does come into play. I'm talking about presenting information, and the tools to interact with that information, in such a way that people can do the things they need to do.

People are completely willing to go through cryptic menus, and down bizarre rabbit holes to get to hidden features to do commonplace tasks because the primary tools don't work they way they should.

This can't be allowed. The burden of the heavy lifting (especially repetitive tasks) should be on the software, not the user.